Got questions? We've got answers!
Explore our Frequently Asked Questions (FAQ) section to find helpful information about shopping with ELECTRIX.
Whether you're curious about our products, shipping policies, or how to get in touch with our customer service team, you'll find everything you need right here.
If you can't find the answer you're looking for, don't hesitate to reach out to us directly – We're here to help!
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment gateways.
What is your return policy?
We offer a hassle-free return policy. If you're not satisfied with your purchase for any reason, you can return the item within 7 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or through the shipping carrier's website.
What should I do if I encounter a problem with my order?
If you encounter any issues with your order, such as missing items, damaged products, or delivery delays, please contact our customer service team immediately. We'll work quickly to resolve the problem and ensure your satisfaction.
Can I cancel or modify my order after it has been placed?
We strive to process orders quickly, so it may not always be possible to cancel or modify an order once it has been placed. If you need to make changes, please contact us as soon as possible, and we'll do our best to accommodate your request.
How can I provide feedback or leave a review about my shopping experience?
We value your feedback! You can leave a review about your shopping experience on our website by navigating to the product page of the item you purchased. Additionally, you can contact our customer service team directly to share your feedback or suggestions.
How can I contact ELECTRIX for further assistance?
You can reach our customer service team via WhatsApp, Instagram, Facebook or through the contact form on our website. We're here to help with any questions or concerns you may have.